{"id":1565,"date":"2024-07-29T10:00:01","date_gmt":"2024-07-29T08:00:01","guid":{"rendered":"https:\/\/onelink-dev.econocom.com\/uk\/?p=1565"},"modified":"2024-07-29T14:59:25","modified_gmt":"2024-07-29T12:59:25","slug":"launch-of-the-ecodesk-user-portal","status":"publish","type":"post","link":"https:\/\/onelink-dev.econocom.com\/uk\/2024\/07\/29\/launch-of-the-ecodesk-user-portal\/","title":{"rendered":"Launch of the ecodesk user portal"},"content":{"rendered":"<div class=\"pdfprnt-buttons pdfprnt-buttons-post pdfprnt-top-right\"><a href=\"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/posts\/1565?print=pdf\" class=\"pdfprnt-button pdfprnt-button-pdf\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/onelink-dev.econocom.com\/uk\/wp-content\/plugins\/pdf-print\/images\/pdf.png\" alt=\"image_pdf\" title=\"View PDF\" \/><\/a><a href=\"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/posts\/1565?print=print\" class=\"pdfprnt-button pdfprnt-button-print\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/onelink-dev.econocom.com\/uk\/wp-content\/plugins\/pdf-print\/images\/print.png\" alt=\"image_print\" title=\"Print Content\" \/><\/a><\/div><p><span style=\"font-family: Montserrat\">Dear All,<\/span><\/p>\n<p><span style=\"font-family: Montserrat\">Econocom&#8217;s IT department is constantly evolving in order to provide the group&#8217;s employees with the best performance in terms of quality of service, functionality and security.<\/span><\/p>\n<p><span style=\"font-family: Montserrat\">On 1 August 2024, we will be launching a new EasyVista module: the <span style=\"color: #573eef\"><strong>ecodesk<\/strong> <\/span>user portal.<\/span><\/p>\n<p><span style=\"font-family: Montserrat\">This portal allows you to:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: Montserrat\">be autonomous in the creation and monitoring of your incident tickets and requests,<\/span><\/li>\n<li><span style=\"font-family: Montserrat\">reduce the processing time of your tickets by our teams by improving workflows,<\/span><\/li>\n<li><span style=\"font-family: Montserrat\">access recent and useful IT information,<\/span><\/li>\n<li><span style=\"font-family: Montserrat\">benefit from an improved user experience and better customer satisfaction,<\/span><\/li>\n<li><span style=\"font-family: Montserrat\">improve the time taken to process your tickets by service desk agents with the reduction of ticket creation by email.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-family: Montserrat\"><span style=\"color: #573eef\"><strong>We advise you to use the ecodesk<\/strong><\/span> portal now in order to quickly familiarise yourself with it and to allow us in the medium term to delete requests made by email to the address <a rel=\"noreferrer\">servicedesk@econocom.com<\/a>.<\/span><\/p>\n<p><span style=\"font-family: Montserrat\">In parallel, we will initially maintain the possibility of creating tickets by email. Once the<span style=\"color: #573eef\"><strong> ecodesk<\/strong><\/span> solution has proven itself, the objective will be to move exclusively via the ecodesk portal or by calling the service desk.<\/span><\/p>\n<p><span style=\"font-family: Montserrat\">We will keep you informed of the next steps and developments of your portal.<\/span><\/p>\n<p><span style=\"font-family: Montserrat\">Yours sincerely,<\/span><\/p>\n<p><strong><span style=\"font-family: Montserrat\">Workplace IT Group team<\/span><\/strong><br \/>\n<strong><span style=\"font-family: Montserrat\">Group IT and Security<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear All, Econocom&#8217;s IT department is constantly evolving in order to provide the group&#8217;s employees with the best performance in terms of quality of service, functionality and security. On 1 August 2024, we will be launching a new EasyVista module: the ecodesk user portal. This portal allows you to: be autonomous in the creation and [&hellip;]<\/p>\n","protected":false},"author":11164,"featured_media":1568,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27],"tags":[52,50,51],"class_list":["post-1565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk","tag-group","tag-it","tag-security"],"acf":[],"_links":{"self":[{"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/posts\/1565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/users\/11164"}],"replies":[{"embeddable":true,"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/comments?post=1565"}],"version-history":[{"count":5,"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/posts\/1565\/revisions"}],"predecessor-version":[{"id":1571,"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/posts\/1565\/revisions\/1571"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/media\/1568"}],"wp:attachment":[{"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/media?parent=1565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/categories?post=1565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/onelink-dev.econocom.com\/uk\/wp-json\/wp\/v2\/tags?post=1565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}