Winflash – KU Leuven

Econocom becomes strategic partner of KU Leuven for Enterprise Service Management (ESM)

From Renaissance philosophy to cutting-edge nanotechnology, KU Leuven is one of Europe’s oldest universities, boasting a long tradition of ground-breaking research and high-quality education. KU Leuven has 13 campuses spread across 10 cities in Flanders. KU Leuven has been declared ‘most innovative university of Europe’ # 1 by Reuters 4 years in a row and # 45 in the Times Higher Education World University Ranking (2020).

What is the objective?

Modernize the ITSM (IT Service Management) solution in order to fulfill new requirements: self service & catalogue, workflow, integration with the Ingenico payment system and invoicing.

Econocom winning Team

• Benny Goossens
• Steven Van Acker
• Sandra Deville
• Simon Diederen
• Bart Fransen (RFI phase)

Congratulations!

Key figures

€ 400K total project cost in 4 years
Consultancy, delivery, installation and maintenance of the IT Service Management Platform
50.000 users on the students side
10.000 users on the side of the staff

Why Econocom?

• Qualitative cloud solution (functional, licensing
model)
• Pricing versus competition
• Ivanti voice integration
• Professional approach
• Qualitative POC
• Good interaction with the customer throughout the full pre-sales process, especially during the BAFO

Contact

Should you require further information, please contact Benny Goossens
benny.goossens@econocom.com

For internal circulation only.