Dear All,
Econocom’s IT department is constantly evolving in order to provide the group’s employees with the best performance in terms of quality of service, functionality and security.
On 1 August 2024, we will be launching a new EasyVista module: the ecodesk user portal.
This portal allows you to:
- be autonomous in the creation and monitoring of your incident tickets and requests,
- reduce the processing time of your tickets by our teams by improving workflows,
- access recent and useful IT information,
- benefit from an improved user experience and better customer satisfaction,
- improve the time taken to process your tickets by service desk agents with the reduction of ticket creation by email.
We advise you to use the ecodesk portal now in order to quickly familiarise yourself with it and to allow us in the medium term to delete requests made by email to the address servicedesk@econocom.com.
In parallel, we will initially maintain the possibility of creating tickets by email. Once the ecodesk solution has proven itself, the objective will be to move exclusively via the ecodesk portal or by calling the service desk.
We will keep you informed of the next steps and developments of your portal.
Yours sincerely,
Workplace IT Group team
Group IT and Security