Artificial Intelligence: a natural progression for Econocom that will benefit all our employees

In 2024, Econocom continued to develop its in-house innovation initiatives by incorporating Artificial Intelligence (AI) into projects. This transformation will not only benefit clients but also make everyday life easier for staff, as well as helping them make a more positive impact.

EcoGPT: a promising chatbot

One of the most promising initiatives Econocom has launched is EcoGPT, a chatbot using Artificial Intelligence. During the test phase, conducted with a panel of 300 employees from the IMM and HQ IT teams, it yielded encouraging results: in one month, 150 chats were recorded, 37% of which concerned genuine IT issues. The chatbot proved to be extremely efficient, with a 67% resolution rate for the issues documented in the knowledge base and 55% for those not yet logged.
On the back of these encouraging results, Econocom plans to use EcoGPT more extensively over the next few months, which will involve building up the knowledge base and optimizing the problem resolution phases. The solution will then be rolled out for all the group’s employees. In the medium term, Econocom also plans to turn EcoGPT into an offer to sell to clients. As Quentin Bouchard, Group Global Tech Director, explains: « If the solution is to reach its full potential, all our staff have to use it in their day-to-day. »

Oscar: improved efficiency for complex processes

In addition to this initiative, Econocom has rolled out Oscar, an Artificial Intelligence solution for smart document extraction and processing – something that has proved particularly useful for responding to calls for tender, a typically complex and time-consuming process. With Oscar, the teams can now automate the administrative processes and focus on more strategic, value-add tasks. « Oscar is more than just a piece of technology: it’s a prime example of our efforts to streamline complex processes so our staff can achieve their goals simply and efficiently. » says Quentin Bouchard.

A culture of innovation across the group

Aside from the technology, Econocom is striving to foster a real innovation culture, involving all the group’s employees in the technological transformation. To that end, in 2025 there will be special AI training courses and workshops to help people understand these new technologies and get the most out of them in their day-to-day work. As Quentin Bouchard points out: « Artificial Intelligence isn’t something we’re forcing upon people; it’s an opportunity for everyone. Everyone has the power to be part of our technology journey. »

Lastly, ethics and sustainability are an essential part of all Econocom’s technology initiatives. In keeping with our CSR policy, the group’s innovation projects reflect our core values, such as responsible resource management and minimizing carbon footprint. As Quentin Bouchard explains: « We believe that AI should be both effective and responsible; this vision will inform all our actions, to ensure a more sustainable future.”